FAQ background-70
Have any Questions?

General Questions

Where is your factory located? How can I visit you?

Welcome to visit us! Our manufacturer is located in Suzhou province, our sales office is in central area of Shanghai, if you need to visit our manufacturer, we can pick you up from Shanghai, only 1 hour away from the manufacturer.

Do you have E-catalogue?

Yes, you can send your inquiry to our email: info@hanlingsh.com , we will send it to you ASAP.

Sample free or need to pay?

If you don’t need to print a custom logo or other artwork on the products, it will not charge any cost.
Just tell us your freight collect account like FedEx DHL TNT. If you don’t have an account, it needs to charge Express fee properly.

What is MOQ?

Stocked model without decoration: 300 pcs above

Customized size/design/shape: MOQ 3000-10000pcs

However, the less quantity, the more cost, due to the local charges, sea freight, and so on.

Product Questions

How do you control the quality?

We have a professional team for quality control. Doing 100% inspection during production.

Is it leak?

No, it won’t. Our material is of high quality, every cap is checked carefully by professional people before packing.

Can the products be well packed?

Yes, we confirm that we will pack goods carefully and in a safe way.

May I have custom package?

It’s easy to do custom package, show different packing idea or customized as customers’ requirements.

Service Questions

What’s the order processes?

Custom Design–Making custom mould/logo/package first.

Samples–Making samples for you check.

Confirm Order- Signing sales contract after samples confirmed.

Deposit– 40% deposit before mass production.

Production arranged–we will process the production.

Balance payment–after inspection, balance before shipment.

Shipping–we will ship the goods to destination port.

Make documents for clearance

After sales service.

Can I have my unique design (size, volume, pattern, etc.)?

Yes, customer’s designs such as size, volume, pattern, etc are welcomed.

Can I have a custom designed and mock up sample?

We design and construct each project to the individual customer’s needs.

What surface decorating you can support ?

We can provide painting, screen printing, hot stamping, frost, electroplated, label printing etc.

As to printing color: Color can be made according to PANTONE number.

Do you have a price list?

We are a professional supplier of glass and glass products. All of our glass bottles are made according to different weights and different artwork or decoration requirements. We don’t have a price list.

What other service you have?

We provide our customers one-stop station solutions in custom design, packing and accessories if needed.

Delivery Questions

What is the lead time of production?

For samples, 3-7 days working days door to door by air.
For stocks, within 10 days can be shipped to loading port.
For mass production, it takes 25-55days for production. More 7-10days if custom design needed.

The delivery time of products will vary according to different quantities and processing requirements.

What is your shipping term?

For small trial order, by air or by express: FEDEX, DHL, UPS, TNT etc.
For large order, we arrange shipment by sea or by air according to your requirement.

If any defective bottle, how do you deal with?

We have 1:1 replacement for the defective bottle.

Warn Tips: Any man-made damage we cannot change, refund or make up.

Payment Questions

What is your terms of payment?

Payment less than 8000USD, 100% in advance.

Payment more than 8000USD, 40% T/T in advance, balance before shipment.

We accept the following payment methods: T/T, western union, L/C, Paypal, etc.

滚动至顶部